Minimum age and legal requirements
Participation in Nine Casino requires that you are at least 18 years old or the age required by law in your country. When you sign up, you'll be asked for your personal details for verification. Nine Casino verifies age through the know your customer (KYC) process and may request documents to confirm it.
The legal age varies by country and region. It's your responsibility to ensure you are legally eligible. A player who submits false age information is responsible for any resulting consequences.
Control and limit tools
Nine Casino provides tools to help players control their gaming. These include deposit limits, calendar exclusion and temporary breaks.
Limits and pauses can usually be set in account settings. If you choose exclusion or pause, your account won't allow new deposits or gaming until the period ends.
- Deposit limits: set a maximum amount you can deposit
- Time out reminder: receive reminders during gaming sessions
- Temporary pause: stop account activity for days or weeks
- Betting limits: restrict the amount per bet
- Session limits: set maximum gaming duration
- Self-exclusion: stop activity for a longer period
Recognising problem gaming
Problem gaming can show itself in various ways. If you recognise signs in your own behaviour or in someone you know, resources are available for information and support.
- Frequent thinking about gaming or returning to play money back
- Gaming to avoid problems or feelings
- Increasing the amount you use to achieve the same excitement
- Failing to limit the time or money you spend
- Borrowing money or hiding gaming from others
- Loss of significant relationships, work or other activities due to gaming
Support and help resources
If gaming becomes concerning, many countries and regions offer free, confidential services. These include helplines, counselling and recovery schemes. Some services also allow people to put their name on exclusion lists that prevent gaming activities on many specific platforms.
A counsellor can help someone gaming or their family understand the problem, stop gaming activity and find stability. No cost is associated with these services. Identity and contact remain confidential.
Support from Nine Casino
If you're seeking help, Nine Casino may offer you limits, breaks and exclusion. You can contact Nine Casino support department via available channels to set these tools or seek guidance.
FAQ
What is the minimum age to play?
You must be at least 18 years old or the age required by law in your country. When you sign up, you'll be asked for verification information.
How can I set limits or take a temporary break?
You can set deposit, betting or session limits or request a temporary break in your account settings. Contact Nine Casino support for exclusion for longer periods.
What should I do if I'm worried about my gaming?
Many countries offer free, confidential support services. Search for responsible gaming services in your area or contact Nine Casino support to set limits or seek guidance.
Is there a way to exclude myself from gaming?
Yes. Nine Casino allows account exclusion for set periods. Some countries also offer exclusion lists that work across multiple gaming platforms. Contact support to get started.
What are the signs of problem gaming?
Watch if you think about gaming frequently, increase the amount you spend, lose interest in other activities or hide gaming. These may indicate problem gaming.
